Credit and Debit cards, and Cash on delivery 
For Romania
You can opt for payment in 2 or 3 installments with the following credit cards:
ALPHA BANK
STAR CARD- BT
CREDIT EUROPE BANK (ADVANTAGE CARD)
BONUS CARD - GARANTI BANK
BRD- for transactions of at least 200 lei.
You can purchase our products using the gift and social cards issued by EDENRED, PLUXEE and UP Romania.

Paying By Credit Card
 After selecting the products that you wish to purchase, you’ll need to select the “Pay By Credit Card” option on the payment screen. Once you submit your credit card information, we will securely communicate this information to your bank and receive authorization for payment. The payment made by the credit card is immediately confirmed and orders are processed instantly.

The shipping cost of Romania for standard delivery is 10.90 RON. The minimum order requirement for free shipping is 100 RON.
The shipping fee for lockers in Romania is 8.90 RON.
For orders you have chosen as payment method - Payment on delivery - a fee of 5 RON will be charged, in addition to the shipping fee, even if there are Free Shipping campaigns. This additional shipping fee is non-refundable.
For any order for which payment is made by card, no additional fee is applied to the standard shipping cost.

The shipping cost in Germany for standard delivery is 5.99 EUR. Free delivery for orders over 80 EUR.

Bulgaria's standard shipping cost is 4.90 BGN. The minimum order requirement for free shipping is 50 BGN.
For any cash-on-delivery order, a fee of 3 BGN applies in addition to the shipping fee, even if there are Free Shipping campaigns. This additional shipping fee is non-refundable.
For any order for which payment is made by card, no additional fee is applied to the standard shipping cost.
The shipping fee for Econt Offices in Bulgaria is 3.90 BGN.

The shipping cost in France for standard delivery is 5.99 EUR.  Free delivery for orders over 80 EUR.

The shipping cost in Italy for standard delivery is 5.99 EUR.   Free delivery for orders over 80 EUR.

The shipping cost in Greece for standard delivery is 4.99 EUR. Free delivery for orders over  50 EUR.
For orders for which you have chosen cash on delivery as payment method, a fee of 1 euro is charged in addition to the shipping cost, even if there are Free Shipping campaigns. This additional shipping fee is non-refundable.
For any order where payment is made by card, there is no additional charge on top of the standard shipping cost.

Orders That Could Not be Delivered
Orders that cannot be delivered more than once due to inaccurate or missing address information and/or inability to find the recipient at the address provided will automatically be returned to LC Waikiki .

Orders which are returned to LC Waikiki  in this manner cannot be delivered again.

After your order is confirmed, you can view your orders via the "my account" link, have information about their status, and track the cargo after it has been shipped.

Standard Delivery Time
 

In exceptional cases or busy periods we will make efforts to deliver the order not later than 30 days.

New account
Click on the “Register” link in the upper-right corner of the screen on each page. After entering your email address and your password on the next page, enter your current mobile number. Your account subscription will be completed once you have entered the code which has been sent to your mobile phone. In order for us to get to know you better and notify you about our special promotions, you can fill out your detailed account information on the profile page.
 

Update account information
Click the “Sign In” link in the upper-right corner of the screen. After signing into your account, click on the “My Profile” link. On the “Edit Profile” page, you can make any changes you need to your personal information.

Forgot my password
Click the “Sign In” link in the upper-right corner of the screen. After clicking on the “Forgot My Password” link from the “Sign In” page, enter your email address (the same email address that you entered to create your account), and click “Submit”. You will then receive an email informing you how to create your new password.

Request an Invoice 
Log into the "My Account" section of our site and click the "My Orders" link. Once you've opened your order detail page, simply click on the order that you'd like an invoice for. 
In the upper right corner of the detail page, you can view your order invoice as a PDF and print it out.

Order Cancellation
Once you have signed in, click on the “My Orders” button via the “My Account” section, which is placed in the upper-right corner of each page. You can cancel your order if your order status says “Order Waiting For Approval”.
If you place your order without an account with us, you can follow your order by clicking on the “Order Tracking” link, which is placed on the upper-right corner of each page. 

Address Change
After you’ve signed into your account, click the “My Orders” link from the “My Account” section, which is placed in the upper right corner of each page. You can change your address details for an order which has the “Order Waiting For Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”status.

Order Tracking 
After signing in, click on the “My Orders” button from “My Account” part which is placed in the upper right corner of the screen. Then go to the details of your related order and by clicking on the “Order Tracking” link you can get information about your order’s location.
If you’ve ordered without signing up, you can get information about your delivery status by clicking on the “Order Tracking” link, which is also placed in the upper right corner of each page.

Contact Us
Sign in to your account and click the “My Messages” link under the “My account” button located in the upper-right corner of the screen on each page. From this page, you can contact our customer service representatives and submit complaints and requests.

If you do not have an account with us, you can reach our customer service representatives by clicking on the "Contact" section on the bottom of each page.

Our Romania and Bulgaria call center operates from Monday to Friday, between 09:00 and 14:00, except on public holidays.

Romania:
0372 786 111

Bulgaria:
08 22 99 644
Our e-mail addresses:
For Romania: romania@lcwaikiki.info
For Bulgaria: bulgaria@lcwaikiki.info
For Italy: italy@lcwaikiki.info

Washing Recommendations to Make Your Clothes Last Longer

 If you want the clothes you purchased to remain intact long-term, you need to be sure to adhere to the correct washing habits.

How should you wash your clothes?
    1. Use separate detergents for white and coloured loads: You should wash your clothes with the recommended detergent according to their colours. If you use the detergent recommended for whites for your coloured clothes, the colour of your clothes will fade over time.
    2. Use the recommended amount of detergent: Using more detergent than what is recommended on the label does not ensure better hygiene for your clothes.
    3. Follow the recommended washing temperature listed on the product’s care label: If you wash your clothes according to the washing temperatures indicated on products’ care labels, you can avoid damage such as fading, wearing out or shrinking.
    4. Choose the correct wash cycle: If you choose the appropriate wash cycle according to the fabric type and soil level of the clothes to be washed, your clothes will remain intact for longer periods of time.
    5. Put your clothes into the washing machine inside out: Reversing your clothes before putting them into the washing machine prevents abrasions due to friction.
    6. Adhere to the load capacity of your washing machine: When you load the recommended amount of clothes into the washing machine, your washing machine will perform better and your clothes will be washed at the correct, desired level of cleanliness.
    7. Dry your clothes properly: By drying your clothes precisely according to your clothes’ care labels, you can ensure that the colour and shape of your clothes will remain intact for a long time.
REMEMBER THAT:
    1. The quantities recommended on the package should be followed when using detergents. Detergents are toxic materials and using excess quantities of detergent will detrimentally affect and cause harm to the environment.
    2. For Standard washing, temperatures between 30ºC to 40ºC will be sufficient. Higher temperature means higher consumption of electricity and thus greater waste.

• Our sunglasses are manufactured with not only chemical tests such as azo, phthalate, nickel and cadmium, but also with the lens (glass) approval of the Ministry of Health.
• Products have a UV 400 filter protection feature.
• As acrylic lenses damage eyes, we use polycarbonate materials for glasses instead of acrylics.
• Our products comply with CE certificate standards.
• Indicated individually on each pair of sunglasses, our products are mostly in Filter Category 3.
• Filter type and category are included in the warranty on the product as follows:

Care Instructions For Shoes

WHAT TO CONSIDER WHEN BUYING SHOES

    ● Shoes should not be used except for their purpose of production.
    ● (e.g. Do not play ball with walking shoes.)
    ● Properly fitting sizes should be purchased.
    ● Both pair of shoes should be tried on when buying.
    ● Due to anatomic structure of foot, it is normal that wrinkles are seen on leather and patent products. PU leather and canvas shoes may stretch depending on the shape of foot.

CARE INSTRUCTIONS AND RECOMMENDATIONS

    ● In order to have long lasting shoes and to keep feet healthy,iIt is recommended to wear them every other day at most.
    ● To reduce and prevent deformation, shoes be taken off by loosening the laces; and shoes without laces should be worn with the help of a shoehorn.
    ● Shoes worn without socks might smell and their lining might get torn. Shoes should be worn with socks in order to reduce and prevent such problems.
    ● Only the products with waterproof label has this speciality.
    ● Wet shoes should be cleaned in accordance with the care instructions.
    ● Shoes sould not be left wet and muddy. They should be dried at room temperature.
    ● They should not be dried directly in the sun or next to a heater.
    ● Shoes should not be washed in washing machine or by hand under any circumstances. They should be cleaned with a damp cloth.
    ● Shoes should not be exposed to seawater.
    ● Some cleaners and polishing agents might cause fading or running colors.

Refund Period 
 Although it varies from bank to bank, the average refund period is 14 days. 

Refund Process
Once products reach our warehouse in Romania they are examined. For suitable products that are accepted, you’ll be reimbursed according to your payment method: for card payments the amount will be reimbursed in your bank account associated with your card; for cash on delivery orders return, you will be contacted for providing your IBAN bank account in which you will be reimbursed. When your refund is completed, you’ll receive a confirmation email from us.
 

How do I make a return?
Products that were purchased online from LCW.com can be returned within 30 days from the date of delivery of the order.  Keep in mind that you must send your product(s) with the courier which makes you the delivery.

In Romania, starting with the date of 1.08.2023, a return fee of 9.90 RON will be applied for orders whose method is Home Delivery. If you opt for the return in the store, this return fee will not apply.

You can make the return depending on the chosen delivery method.
- if you chose easybox as the delivery method, you can only make the return at easybox
- if you chose the delivery method - home delivery - you can request the return only by calling the courier at your address
In both cases, you can opt for a return in our stores.

In Bulgaria, starting with the date of 1.08.2023, a return fee of 5.99 BGN will be applied for orders whose method is Home Delivery. 

You can make the return depending on the chosen delivery method.
- if you chose Econt offices as the delivery method, you can only make the return at Econt Office.
- if you chose the delivery method - home delivery - you can request the return only by calling the courier at your address

In France,  Italy and Germany  a return fee of 4.99 EUR  will be applied.

Return Process

1. The products can be returned after filling out the return form that you will find on the back.

2. On the return form please choose the products you want to return, the number of products you want to return, and choose the reason for the return.

4. To request the Return it is necessary to log in to your LCWaikiki customer account. If you have opted for Payment on Delivery, it is necessary to enter your bank account details in order to be reimbursed for the value of the return.

5. The return request must be completed from your account opened on our website.
6. After you create the return request, the courier will contact you in the next 48 hours about picking up the package.

Return process with PACKETA:
 
You can send your product(s) to us together with your invoice after completing the return form that you will find behind your invoice.
On the return form, please select the products you would like to return, the number of items to be returned and the reason for the return.
If you have lost your invoice/return form, you can easily print it from the “My Orders” section of your account. Simply click on the order details that contain the products you want to return and print the forms.
Please use the return label with the barcode found in your original order package.
 
Once you have completed the above steps, you must send the package to the following address. Please add Packeta Waikiki ID to the address: WAIKIKI ID: 94489365.
 
Return address for Italy:
Packeta International c/o BRT Spa
Code for return shipments: ID 94489365  
1 via Marinoni
33057 Palmanova (UD)


The products can be returned in any LC Waikiki store for Romania, or by courier, within 30 days from the date of delivery of the order. To request the Return, you must log in to your LCWaikiki customer account. If you have opted for Payment on Delivery, it is necessary to enter the bank account details in order to be reimbursed the value of the return.

The products are your responsibility until they are delivered to the LC Waikiki warehouse, please ensure that they are properly packed and cannot be damaged in transit.

All returned products will be checked upon delivery at the LC Waikiki warehouse. If it does not fall within the terms of the return (missing the invoice, the products are damaged or worn, etc.) we have the right to refuse the return and not to process the refund of the value of the products.
 

Return process to Easybox

After we register your return request, you will receive by email and SMS the PIN and QR codes with which to unlock the easybox locker when returning the order.
You will have 14 days from the date of the return request to return the product(s) to the easybox lockers, provided that you do not exceed the 30 return days.
Please make sure that the returned product/s fit into one of the drawers. Their dimensions are:
large - 47 cm x 44.5 cm x 39 cm
medium - 47 cm x 44.5 cm x 19 cm
small - 47cm x 44.5cm x 10cm
The weight limit is 20 kg.

Return process with Sameday:

You can send your product(s) to us along after you fill out the return form, found behind your invoice.
In the return form, please select the products that you would like to return, along with the number of items to be returned and the reason for the return.
To request a Return, you must log in to your LCWaikiki client account. If you have opted for Delivery Payment, it is necessary to enter your bank account details in order to be reimbursed for the return value.
You need to create the return request from your online account on the website.
When the return request is created, SameDay courier will call you regarding the pickup of the package, within the next 48h. 

Return Process Econt

1. Products can be returned after completing the return form found on the back.

2. In the return form, please select the products you want to return, the number of products you want to return and choose the reason for the return.

3. To request a Return, you need to log into your LCWaikiki customer account. If you have selected Cash on Delivery, you will need to enter your bank account details for the return to be refunded.

4. The return request must be completed from your account opened on our website.
5. After you create the return request, an Econt courier will contact you in the next 48 hours to pick up the package.
For Locker;

• After we register your return request, you will receive by email and SMS the PIN and QR codes with which to unlock the Econtomat locker when returning the order.
• You will have 14 days from the date of the return request to return the product/s to the Econtomat lockers, the condition is that you do not exceed the 30 return days.
• Please make sure that the returned product/s fit into one of the drawers. Their dimensions are:
• small – 61 cm x 44 cm x 8 cm from 1 kg to 4,99 kg
• medium – 61 cm x 44 cm x 18 cm
• big – 61 cm x 44 cm x 37cm.
The weight limit is 30,5 kg.
 
For Office;
• You will have 14 days from the date of the return request to return the product/s to the you received Econt office, the condition is that you do not exceed the 30 return days.

After receiving of the products subject to return by us, your products will be inspected based on the order of their procedural order. Your refunding will be made after we receive your products to be returned.  The refunding will be made by the payment method you used when you placed the order. Since the return procedures are conducted via automatic systems, the refunding will be consummated based on the method of payment for the order which you generated/placed on our system.
 

How can I change/Return?

How can I Change?

No changes can be made on our Internet Store or stores that in your country. 

How can I return?

1.  The unused products  which were purchased from our Lcwaikiki.com address can be returned. To this end, you may;

·        You may send your product/products accompanied by its invoice and bill of lading number provided that the delivery and customs charges are covered by you.

·         When your products arrive at our warehouse, they will be inspected according to the return conditions. If they conform to those conditions, the return will be accepted and refund will be executed based on the method of payment in the order. When your return process is completed, you will be informed via email.

Our Address for Returns:

LC Waikiki Mağazacılık Hiz. Tic. A.Ş. Lojistik Merkezi / Internet Mağazası Iade Bölümü

Sanayi Mh. 1642 Sk. No: 1 34517 Esenyurt – Istanbul

How can I exchange a product?
Products cannot be exchanged neither trought the online or offline stores. 

FAQ

Which payment methods can I use to place an order?
You can pay for your order via credit card or bank card, or by cash on delivery.

Where is my order?
Your orders are delivered from our warehouse to a local shipping company within 1-6 days. Once the local shipping company has received your package, you can track your order by clicking on the "Order Tracking" link on the order detail page. If your delivery is delayed, you can contact our customer service representatives by email or telephone anytime.

Which shipping company will deliver my order?
Your order will be delivered via the courier company, Sameday for Romania.
Your order will be delivered via the courier company, Econt for Bulgaria.
Your order will be delivered via the courier Packeta for Greece, Germany, Italy, and France.

When will my order be delivered?
For RO your order will be delivered to the shipping company within 1-3 days.
For BG your order will be delivered to the shipping company within 1-4 days.
For DE, FR, IT your order will be delivered to the shipping company within 2-5 days.
For GR your order will be delivered to the shipping company within 2-6 days.
In exceptional cases or busy periods we will make efforts to deliver the order not later than 30 days.

I didn't receive my order. What should I do?
If you did not receive your order on time, you can contact our customer representatives by the phone number given in the content of “contact”.

How can I order without being a member?
After adding the products that you want to purchase to the basket, you may click “view basket” and proceed with the “complete the order” button.
Enter your email address in the field under " Continue as Guest" on the right-hand side of the screen.
Click the “Continue” button after entering your delivery information.
After filling out your payment information, the order will be placed successfully.

I placed my order but I want to add/remove products. What can I do?
Unfortunately, it is not possible to make a change once the order has been placed. You may cancel it and place a new one with the products that you want.

Can I make a change to the size of the product in my order?
It is not possible to change the specifics of an order once it has been submitted. You may cancel the order and place a new one with the sizes that you want.

Can I choose a new product to replace the item that was unavailable or out of stock after I placed my order?
Unfortunately, not. Your item will be automatically canceled if it is out of stock or no longer available, and you'll automatically be notified and refunded for this inconvenience. You can, however, create a new order for a different product afterwards.

Can I exchange a product after placing my order?
Unfortunately, we do not allow for the exchange of products ordered from our online stores. 

Can I return my order? 
You can return your order/products, by courier, taking into consideration the return policy, in 30 days. 

LCW MONEY
LCW Money is an alternative payment method. Thus, if you make a return, you can choose to refund the value of the product or products, not to your bank account but in LCW money. This new option at the client account allows for keeping money resulting from refunds, to use it for subsequent purchases. 
Thus, LCW money consists of the balance defined in the user account, depending on the preference, for the return of purchases made with payment on delivery. LCW money is identified in your account after the return of the product is accepted. LCW money in the account will be deducted from the total value of the next order.
At the same time, you can transfer the amounts from LCW Money to your account by bank transfer/EFT at any time. It takes 5-7 business days for LCW money to be reflected in your account.
Payment with LCW Money is available to users with an account registered on our site and who have made at least one order with cash payment on delivery. This option is not available for customers who have made payments by card. 
If the LCW Money balance does not cover the value of the products in the cart, you can choose to pay the difference in cash or by debit/credit card
 
How many days does it take for my return to be processed and for me to receive my refund?
Although it varies from bank to bank, the average refund period is 14 days.

Are there any customs taxes or fees?
Products will be sent from our warehouse in Romania. There will be no extra fees.